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Hotel Policies

Discover magnificent Armenia and stay with us at the Tufenkian Heritage Hotels!

Making an Online Booking

In order to make an online booking you should fill out the online booking form. Your booking details will be send to your e-mail address.

  • When booking rooms at Tufenkian Avan Marak Tsapatagh Hotel, Tufenkian Avan Dzoraget Hotel and Tufenkian Old Dilijan Complex, you need to pay the full amount at the moment of booking. All bookings made for these hotels are NON-REFUNDABLE. If canceled  or modified or in case of no-show the full amount of booking is charged.
  • When booking rooms at Tufenkian Historic Yerevan Hotel, you need to guarantee your booking by providing your credit card details. In case of credit card guarantee, NO BOOKING FEES APPLY. We will not charge your card at the time you make an online booking for Historic Yerevan Hotel. You will pay the amount of your booking during check out at the hotel. We guarantee that your credit card information will be stored safely and will never be used in any purposes, except for no-show or late cancellation cases. 

    Cancellation Policy (applies only to Historic Yerevan Hotel)

    1. If cancelled more than 2 days before date of arrival, NO FEE will be charged. 

    2. If cancelled or modified up to 2 days before date of arrival or in case of no-show, the full amount of one day will be charged from your credit card.

    To cancel your booking just follow the link in your confirmation e-mail.


Your booking will be confirmed within 24 hours via e-mail.


Making Offline Reservations

In order to make a reservation, you can either book online on our website (see "Making an Online Booking" policy) or make a phone call/send us an e-mail. Your reservation will be confirmed by phone/e-mail within 48 hours.


Cancellation Policy for Offline Reservations (does not apply to tour agencies)

Confirmed individual reservations (up to 5 room nights) can be cancelled up to 5 days before arrival date without penalty. No-show or cancellation within 5 days from first day of reservations are charged penalty fee equal to the amount of 1 day booking.

Confirmed group reservation (5-10 room nights) can be cancelled 15 days prior arrival date. No-show or cancellation within less that 15 days are charged a penalty fee equal to 50% of entire amount.

Confirmed group (from 10 room nights and up) and entire hotel reservation can be cancelled 30 days prior arrival date. No-show or cancellation within less that 30 days are charged a penalty fee equal to 50% of entire amount.


Pets Policy

We know how important pets can be, so with our pet-friendly deal, you won't need to worry about leaving your pet behind while you travel.  Pets are  allowed in 2  regional Tufenkian Heritage Hotels. 

We limit our pet policy to dogs only under 10 kg weight for Avan Dzoraget Hotel  under a special rate of only 20 000 AMD per your stay.

We welcome dogs and cats only under 10 kg weight in Old Dilijan Complex for no extra charge.

Book a stay with us and enjoy the nature around you. In order to make your stay feel a little more like home, even while you're traveling we have prepared a special package that includes:


•A floor mat,
•Food & water bowls for your dog
•An eatable toy ( for dogs)  to play with

Please make sure that your pet corresponds to the following requirements: 


•Pets only  under 10 kg are allowed –only 1 pet per room.
•Pet must be fully trained and appropriately restrained by guest.
•Pet must be vaccinated with a paper proof  presented at the check-in (vaccination passport).
•Pet must be kept on a leash when in the hotel or on hotel property unless it is in the guest's room.
•Pet must not be left unattended.
•Pets are not allowed in any food and beverage outlets, health club and pool areas of the hotel. This exclusion does not apply to guide dogs.
•Guests are responsible for cleaning up after their pet on hotel property and in the neighborhood.
•Dogs should be taken to the dog-walking routes only for their regular walk.
•Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
•Guests must contact the housekeeping department to arrange for a convenient time for servicing their room.
•Guests are responsible for all property damages and/or personal injuries resulting from their pet.
•Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest's pet.
•The hotel reserves the right to charge guest's account commensurate to the cost of such damages.


Check-in/out Policy

Check in time: 15:00

Check out time: 12:00



Please do not hesitate to contact us in case of any questions or concerns.

Head Office (accounting, marketing, sales departmentI

+374 10 520 911, +374 10 520 912

Tufenkian Historic Yerevan Hotel 

Front desk: +374 60 501 030

[email protected]

Tufenkian Avan Dzoraget Hotel 

Front desk: +374 93 947 889, +374 77 005 099

[email protected]

Tufenkian Avan Marak Tsapatagh Hotel

Front desk: +374 93 947 891

[email protected]

Tufenkian Old Dilijan Complex

Front desk: +374 94 030 883

[email protected]